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Exchange and Return Policy

At Homlyx, we strive to offer a smooth and transparent shopping experience. The following policy outlines your rights and our process to ensure fairness and clarity:

• Refunds are only allowed in case of a manufacturing defect or an error by Homlyx, and the amount will be returned via bank transfer.
• No refund will apply for the amount of exchange item that is less than the actual amount purchased.
• No exchange for perfumes, accessories, cosmetics, skincare products, oils, or soaps.
• Exchange is allowed if the item is unused, in its original condition, with the price tag, original packaging, and receipt.
• Exchange is allowed within 7 days only from the date of delivery.
• No cancellation for customised or made-to-order items.
• One-time exchange is allowed per order.
• The customer is responsible for shipping costs unless the error is from Homlyx.
• Exchange or return requests must be submitted via email to info@homlyx.ae, including the order number and product photo (if applicable).
• Items purchased on sale or during promotional offers are not eligible for exchange or return unless there is a defect or error from Homlyx.
• If the wrong item is delivered, please contact us within 48 hours of receiving the order and we will resolve the issue at no extra cost.
• Requests are processed within 3–5 business days after receiving and verifying the item.
• Homlyx reserves the right to update this policy at any time. Any changes will be published on our official website.